Handling timeout issues on the EnterPrise Portal

Lately I have been struggling with a timeout issue for a customer on the Enterprise Portal for Dynamics AX 2009.

I ended up doing two things – here are my experiences:

The problem:

If You have been working with EP, You have probably seen something like this on occasion

The solution:

I will not claim to have a bulletproof solution but there are things that You might want to try

  1. In the AX client navigate to administration—>setup—>internet—>Enterprise Portal—>Parameters
    You could try to increase the values for timeout and history and see how that plays out for you.
  2. Another approach could be to increase the session timeout for the AX website in IIS. In order to do that you will have to do two things…
    Find the web.config file for your ax site. The path may look something similar to this C:\inetpub\wwwroot\wss\VirtualDirectories\80 – but ofcourse this may vary depending on your installation structure.
    In the configsections (in the top section of the web.config) you will have to add

    <sectionGroup name="Microsoft.Dynamics">
          <section name="Session" type="System.Configuration.SingleTagSectionHandler, System, Version=1.0.5000.0, Culture=neutral,PublicKeyToken=b77a5c561934e089" />

    Now scroll down and place the pointer after <system.web/> and before <runtime> and add

        <Session Timeout="120" />

    The session timeout is set in seconds and according to your needs.

    Good luck…



Thanks to my collegue Martin Lindhoff Lysgaard for input and assistance.